1. Overview

Upskailed Inc., operating as Upskailed ("we," "us," or "our"), provides AI literacy training for business and nonprofit leaders through our website and related communications.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at upskailed.com (the "Website") or communicate with us by email. Please read this policy before submitting any information through the Website.

If you have questions about this policy, please contact us at privacy@upskailed.com before submitting any personal information.

2. Information We Collect

We collect information in three ways:

Information you provide directly

When you submit a form on our Website (such as a contact form, inquiry form, or course enrollment form), we collect the information you enter. This typically includes your name, email address, and the content of your message. Some forms may ask for your organization name, professional role, or other details relevant to your inquiry. All form fields marked as optional are truly optional.

When you subscribe to our newsletter, we collect your name and email address.

Information collected automatically

We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track individual visitors. Plausible provides us with aggregate information about how people use our Website (such as which pages are visited and how visitors find us) without identifying anyone individually.

We use Vercel Analytics for website performance monitoring. Vercel Analytics collects aggregated performance data without cookies or personal identification.

Information collected by third-party services

Our forms are powered by Tally, a third-party form provider. When you submit a form, your response passes through Tally's infrastructure. Tally's privacy practices are governed by their own privacy policy, available at tally.so/help/privacy-policy.

Our newsletter is managed through Loops, an email platform. When you subscribe, your name and email address are stored by Loops to facilitate delivery. Loops' privacy practices are governed by their own privacy policy, available at loops.so/privacy.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and messages submitted through our contact and inquiry forms
• Send our newsletter to subscribers who have opted in
• Understand how visitors use our Website in aggregate (through anonymous analytics)
• Improve our Website and services
• Fulfill any legal obligations

We will not use your personal information to contact you for reasons unrelated to your inquiry or subscription. We do not sell personal information to third parties.

4. Newsletter and Email Communications

Our newsletter is sent to subscribers who have explicitly opted in by entering their name and email address in the newsletter signup form. In accordance with Canada's Anti-Spam Legislation (CASL):

• Subscribing to the newsletter is voluntary and requires your explicit consent
• Every newsletter includes a clear and functional unsubscribe link
• Unsubscribe requests are processed promptly
• We do not add email addresses to our newsletter list from other sources (such as contact form submissions) without separate, explicit consent

5. Cookies and Tracking

We do not use tracking cookies on our Website.

Plausible Analytics operates without cookies. Vercel Analytics operates without cookies. No personal data is collected through either analytics service.

Tally, our form provider, may set functional cookies when you interact with an embedded form. These cookies are necessary for the form to function and are governed by Tally's cookie policy.

We do not use any advertising trackers, retargeting pixels, or social media tracking scripts.

6. Legal Basis for Processing

We process your personal information on the following bases:

• Consent: When you submit a form or subscribe to our newsletter, you consent to our use of that information for the stated purpose.
• Legitimate interest: We use anonymous analytics to understand Website usage and improve our services. This does not involve personal data.

7. Accessing, Correcting, and Deleting Your Information

You have the right to access, correct, or delete your personal information. To make a request, please email privacy@upskailed.com.

• Form submissions: We can provide copies of your submissions, correct inaccuracies, or delete your submissions from our records.
• Newsletter: You can unsubscribe at any time using the link in any newsletter, or by emailing privacy@upskailed.com.
• Analytics: Our analytics tools do not collect personal data, so there is no personal information to access, correct, or delete.

We will respond to requests within 30 days.

8. Data Retention

• Form submissions are retained for up to 24 months or until you request deletion, whichever comes first.
• Newsletter subscriptions are maintained until you unsubscribe.
• Analytics data is aggregated and contains no personal information.
• We retain any information required by applicable law for the duration required.

9. Data Security

Your information is stored electronically using industry-standard infrastructure. Our Website is hosted on Vercel. Form data is stored by Tally. Newsletter data is stored by Loops. Each of these services maintains its own security practices and certifications.

We take reasonable steps to protect information submitted to us, but no system is completely secure. If you have concerns about submitting information electronically, please contact us at privacy@upskailed.com to discuss alternatives.

10. Data Storage Location

Our service providers (Vercel, Tally, Loops) may store data on servers located outside of Canada, including in the United States. By submitting information through our Website, you acknowledge that your information may be processed in jurisdictions with different privacy laws than Canada.

11. Security Breaches

In the event of a breach affecting your personal information, we will notify affected individuals within a reasonable timeframe and take appropriate steps in accordance with applicable Canadian privacy laws.

12. Use of Our Website by Minors

Our Website and services are designed for adult professionals. We do not knowingly collect information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.

13. Disclosure of Personal Information

We may share your personal information in the following circumstances:

• Service providers: We share information with the third-party services described in Section 2 (Tally, Loops, Vercel, Plausible) to operate our Website and services.
• Legal requirements: We may disclose information when required by law, regulation, or legal process.
• Business transfer: If Upskailed or its assets are acquired or transferred, personal information may be among the transferred assets. We would notify affected individuals before any such transfer.

We do not sell, rent, or share personal information with third parties for their marketing purposes.

14. Third-Party Services

Our Website relies on the following third-party services, each with their own privacy practices:

15. Changes to This Policy

We may update this policy from time to time. If we make changes we consider significant, we will note the updated date at the top of this page. We encourage you to review this policy periodically.

16. Contact Us

If you have questions about this policy or how we handle your information, please contact us at privacy@upskailed.com. We will respond within 7 business days.